Privacy Policy

1. Information We Collect

We collect the following information when you use our website or services:

• Contact information: Name, email address, company name
• Business information: Details about your business, target market, and service offerings (provided via contact forms)
• Usage data: Pages visited, time spent on site, referral sources (via analytics)
• Communication records: Email correspondence, call notes, and meeting records with clients
• Security and fraud prevention data: Google reCAPTCHA collects hardware and software information, such as device and application data, and sends this data to Google for analysis to distinguish humans from bots

2. How We Use Your Information

We use collected information to:

• Deliver commercial intelligence services to clients
• Prepare sample intelligence briefs for prospects
• Communicate about services, reports, and updates
• Improve our services and website experience
• Comply with legal obligations

3. GDPR Compliance

SCHWARZMATTER operates from Estonia and is subject to EU data protection regulations (GDPR). You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability

To exercise these rights, contact us here.

4. Data Sharing

We do not sell, rent, or share your personal data with third parties for their marketing purposes. We may share data with:

• Service providers: Email delivery, hosting, payment processing (Stripe)
• Google Analytics: We use Google Analytics to understand website usage and improve our services. Google Analytics collects anonymous usage data. This is only active if you have accepted analytics cookies in your cookie preferences
• Google reCAPTCHA: We use Google reCAPTCHA to protect our forms from spam and abuse. reCAPTCHA collects hardware and software information and sends it to Google for analysis. Use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service
• Calendly: We use Calendly for meeting scheduling. When you book a meeting, your information is processed by Calendly according to their Privacy Policy
• Legal requirements: When required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure hosting, and regular security reviews.

6. Cookies and Analytics

We use cookies and similar technologies to improve your experience and understand how our website is used:

• Necessary cookies: Required for the website to function properly (always active)
• Analytics cookies: Google Analytics collects anonymous usage data to help us improve our services. Only active if you accept analytics cookies in your cookie preferences
• Marketing cookies: Used for newsletter subscriptions and tracking campaign performance. Only active if you accept marketing cookies

You can manage your cookie preferences at any time through our cookie consent banner. Google reCAPTCHA runs on all form pages for security purposes and is subject to Google's privacy policies.

7. Data Retention

We retain personal data for as long as necessary to provide services and comply with legal obligations:

• Active clients: Duration of engagement plus 3 years
• Prospects: 2 years from last contact, or until unsubscribe
• Website visitors: Analytics data retained for 12 months

8. Children's Privacy

Our services are designed for B2B companies and are not intended for individuals under 18. We do not knowingly collect data from children.

9. International Data Transfers

While based in Estonia (EU), we may serve clients globally. When transferring data outside the EU, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

10. Changes to This Policy

We may update this privacy policy from time to time. Significant changes will be communicated via email to active clients and subscribers. The "Last updated" date below reflects the most recent revision.

11. Contact Us

For privacy-related questions, data access requests, or to exercise your GDPR rights, contact us here.

Address: SCHWARZMATTER OÜ
Sepapaja tn 6
Tallinn 15551, Estonia
VAT: EE102901971